FAQs
FREQUENTLY ASKED QUESTIONS
We are online all the time!
Please visit us at The School Shop, 26 High Street, Evesham, WR11 4HJ.
UK standard is delivered between 3-5 working days of your order being dispatched. This is £4.95 if your order is less than £80, or FREE if your order is over £60.
UK Expedited is delivered between 2-3 working days and is £7.95.
International delivery is charged at £14.95.
On the rare occasion there is an issue, please don't hesitate to contact us, by email on hello@theschoolshopuk.co.uk
We offer a 30 day no quibble return policy. You can return your order within this time for a full refund. If you have purchased any items you no longer require, you are more than welcome to return them for a full refund. Goods must be in the same condition and packaging they were received in.
All returns must be authorised, please contact hello@theschoolshopuk.co.uk to request a returns authorisation code. Please note that we do not pay for the return postage and it is your responsibility to ensure the items reach us. We, therefore, recommend using a signed for service.
Or, pop into our shop at 26 High Street, Evesham,, WR11 4HJ and return the items for free.
If you didn't receive an invoice in your parcel for any reason, please email us; hello@theschoolshopuk.co.uk
If you are having any problems with accessing your account, please contact us at hello@theschoolshopuk.co.uk and we will be able to rectify any issues you have.
We use a range of well know suppliers such as David Luke and Banner as they have a sparkling track record when it comes to both quality and ethics.
All the printing and embroidery for our uniform is performed on site. This allows us to ensure that the quality of our products is kept to the highest possible standard.
We are always looking to work with new schools and we look forward to the opportunity to work with you too!
Please email us: hello@theschoolshopuk.co.uk